PNCWA Policies on Privacy and Security and Refunds

Purchase & Refund Policies

Please add [email protected] to your address book. Invoicing and email-announcements come from [email protected]

Refund policies are stated on the purchase or registration page when you purchase goods or register for conferences or trainings. Invoices are due within 30 days. PNCWA ships all goods by either US Postal Service, UPS, or occasionally FedEx. Goods purchased on the PNCWA website are shipped within 7 working days unless you are notified by email or telephone within two days at which time you may either agree to backorder or cancel your purchase.

Refund requests for defective goods must be made within 30 days of receipt of your purchase. You will be given instructions on return of goods and all refunds for this reason will be made within 30 days.

Individual or group registration for conferences or workshops participation is binding unless a specific mention of non-binding preregistration is listed for that particular event or workshop. In those and only in those event workshops If your faxed approval or payment is not received 10 days prior to the event your "preregistration" will be voided.

For all other events cancellation requests received n writing, via email, or fax 10 working days prior to the event, will be refunded minus a $50 processing fee. Substitutions are welcome. Fees are owed upon registration and are payable within 30 days unless stated otherwise.

For Exhibitor or Vendor displays cancellation requests received in writing or by fax 30 working days prior to the event, will be refunded at 75%. After that there will be no refunds unless a substitute exhibitor or vendor takes the display space in question. In that case the original exhibitor or vendor who canceled the original reservation or purchase will be eligible for a refund of 50%. For Exhibitor or Vendor displays fees are owed upon registration and are payable within 10 days unless stated otherwise.

Registration is not guaranteed until payment is received. Programs may be subject to changes. Payments will be refunded if the conference is cancelled by PNCWA and in that case, PNCWA will have no further liability to the participant. Registrations remain valid if the conference has to be postponed.


The complete PNCWA Privacy Statement is at

PNCWA respects the privacy of all individuals who visit our website. When you visit our site we collect a limited amount of information on usage so we can improve the content and design of the site. This information is not personally identifiable by the individual user. We collect the IP addresses of visitors, time of access, browser type, and web pages visited on an aggregate basis only. This information is used for internal review only and is not shared with third parties. The pages viewed by an individual visitor are not tracked.
Information that you give us as part of the PNCWA registration process is stored by PNCWA. PNCWA uses this information to communicate with you. PNCWA does not store financial information we collect for payment for the products and services purchased.
This site contains links to other sites. PNCWA is not responsible for the privacy practices or the content of such Web sites.
The PNCWA site makes technical discussion forums available to its visitors. Please note that any information disclosed in these areas becomes public information.

Consent to Use of Photographic Images

Registration and attendance at, or participation in a workshop, conference, or event and any other activities to which PNCWA is a party constitutes an agreement by the attendees or registrants to allow PNCWA to use and distribute (both now and in the future) the registrants or attendee's image or voice, in photographs, video, electronic reproductions, and audio of such events and activities.


Orders and Membership applications placed through our site utilize SSL (secure socket layers) to protect information so that it cannot be read in transit. The contact information we collect is used to send the customer their order and/or membership information. The financial information we collect is used to collect payment for the products and services purchased. Once the credit card information is processed PNCWA does not store that information on its site.